Call Center Village — presented by Call Theory
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Call Center Village - 2025 NAEO Annual Conference

Call Center Village NAEO 2025

Welcome to the inaugural Call Center Village! The village is being made available to NAEO conference attendees on March 10-11, 2025 between 10am and 5pm.

Simulated Environments
3
NAEO Conference Attendees*
180+
First solvers earn medals
20 Challenges
Grab one before they are gone
100 Stickers

* — Onsite players limited by physical space and/or fire code.

Front of ticket for Call Center Village NAEO 2025Back of ticket for Call Center Village NAEO 2025
Ready to get started?
  1. Visit the Call Center Village room during open hours.
  2. Find and visit the Digital Entry Point encoded into your ticket

Your first hint: check your NAEO conference bag for the physical ticket!

The Digital Entry Point will not be available until the village opens on March 10th, 2025 at 10am and closes on March 11th, 2025 at 5pm. The first person who visits the Digital Entry Point can claim a medal (or remain anonymous if you prefer.)

Call Center Village - Sample Challenges

Potential topics you might find at Call Center Village:

  • OSINT and Surveillance. Learn tools to gather information on the internet and social networks.
  • Omni-Channel Log Exposure. Voice, Video, Chat, Social, Fax, Pagers, SMS, WCTP, SNPP, and more.
  • Physical Access. Lock-picking, safe-cracking, and other non-destructive entry techniques.
  • Telecom Security. Amtelco Genesis, Asterisk, and INVITE attacks.
  • Remote Access. RDP, VPN and remote connectivity for agents and management.
  • Boot Security. TPM, BIOS, UEFI, and other Secure Boot concepts.
  • Social Engineering. Can you talk your way into privileged information?
  • WebAgent 2FA. Explore theoretical vulnerabilities on WebAgent 2FA, allowing brute-force attacks.
  • Database Encryption. Can you decrypt encrypted data from Intelligent databases?
  • BadUSB. Successfully attack a laptop using a USB Rubber Duck device.
  • Network. Firewalls, ACLs, monitoring, IDS/IPS, and Zero-Trust concepts.
  • Application Defaults. Web, API, and Line-of-Business applications and service debugging.

Onsite Event Coordinators

Please find one of us physically at the village if you have any questions, issues, or problems.

  • Patrick Labbett

    Patrick Labbett

    Call Theory

  • Jay Moore

    Jay Moore

    Call Theory

Questions, feedback, or something else?

Contact the Call Center Village

Call Theory

  • Grove City Office
    3989 Broadway
    Suite 110
    Grove City, OH 43123
    United State of America